These aren't just shallow platitudes, but solid network-wide promises that each dealer makes to one another, as well as to all traveling Route 66 customers. We prominently displays these commitments in our dealership to publicly reinforce our dedication to the following:
- Conduct all business activity with the highest level of personal and corporate integrity.
- Treat every customer and supplier as we would want to be treated.
- Present our products and services in an honest and fully disclosed manner.
- Address any and all customer or supplier concerns with a civil and open attitude.
- Fulfill all promises, commitments and warranties made to our customers, suppliers and community.
- Fully comply with all federal, state and local laws that govern the operation of this dealership.
- Communicate with all sales and service customers in writing when at all possible, when providing estimates and quotes.
- Give every customer the best value possible for his or her investment.
- Never stop striving to improve our customers' sales and service experience.
- Be a positive voice in our community for the benefits of RVing.
Operating under these commitments is not new to any of the Route 66 dealers you may visit. Long before this network was formed, we at Norm's RV had already earned solid reputations for running an honest, customer-focused dealership.